We guarantee fresh, beautiful floral arrangements and quality specialty gifts that the recipient is sure to enjoy. Abagails Florist strives to deliver excellent service on every order.

Though infrequent, difficulties sometimes do arise. If any problems occur with your order at the time of delivery, please call us at 1-919-303-8777.

Sales Tax

Every order you place with us, regardless of whether it is an Internet order or a direct call, will be charged a 7% sales tax. This tax rate is based upon the rate our shop is charged, regardless of the destination of your order.

Order Changes/Cancellations

To provide you with the best possible service, you can cancel your order at anytime prior to delivery. However, if your gift is en route or delivered, we will be unable to cancel the order.

If you find it necessary to cancel or change an order, call us toll free at (877) 275-1227.

Returns

To provide you with the best possible service, you can return your order for replacement or refund.

Flowers & Perishable Products
• If you have received a defective product, we will replace that product to your satisfaction. To receive replacement product, please call us at 1-919-303-8777.

Specialty Gifts
• Specialty gift items that are non-perishable may be returned for any reason, for a full refund (within 30 days of receipt of the item) provided the items are returned unopened with the original packing materials and documentation.
• We will notify you via e-mail of your refund once we have received and processed the returned gift item. You can expect a refund, in the same form of payment originally used for purchase, within seven to fourteen days of our receiving your return.

Substitution Policy

While unlikely, floral substitutions are sometimes necessary to ensure your arrangement or specialty gift is delivered in a timely manner. Should a substitution be required with the gift you are sending, Abagails Florist will always maintain the style, theme, and color scheme of your arrangement using fresh flowers of equal or higher value. The utmost care and attention is given to your order to ensure that is is as similar as possible to the requested item.

Additionally, the substitution of certain keepsake items may be necessary due to a sudden increase in demand, especially during major holidays.

Flowers
• In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
• For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color.
• If the floral container shown online is not available, a similar container will be used.

Plants
• For green and blooming plants, similar plants may be substituted of equal or greater value.
• For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color.
• If the plant container shown online is not available, a similar container will be used.

Specialty Gifts
• Specialty gifts may be substituted with another gift of equal or greater value and of similar theme and category.

Hospital Deliveries

Please make sure to include the name of the recipient, hospital name and phone number, and room number or ward of the recipient when placing your order.

Abagails Florist will send your gift bouquet in accordance with facility procedures. Please note -- many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.